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Call Center Representative

ApexEdge

ApexEdge

Customer Service
Hopkinton, MA, USA
Posted on Saturday, April 13, 2024

Are you ready for a totally different kind of career at a different kind of company? Let’s go!


Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!

Responsibilities:

  • Outbound calling to negotiate with the customer's providers (Comcast / AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible
  • Identify and record savings "patterns" to create a more efficient, repeatable negotiation process
  • Document the customer's negotiation "journey" in the CRM
  • Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money
  • Provide an exceptional customer experience by delivering better service than was expected - every time

Requirements:

  • General technical/PC capabilities
  • Strong interpersonal skills with the ability to win people over
  • Positive, do-what-it-takes attitude
  • Willingness to learn new things
  • Enjoy laughing and not taking the 'bumps in the road' too seriously
  • Alignment with our core values; Tenacity, Camaraderie, and Hunger!