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Sr. Manager of Operations

ApexEdge

ApexEdge

Operations
Hopkinton, MA, USA
Posted on Friday, May 3, 2024

Job Description:

We're seeking a highly motivated and results-driven Negotiation Specialist to join our team. If you're a customer-focused and strategic thinker looking to accelerate your career, we want to hear from you!

Key Responsibilities:

  • Drive customer savings through outbound negotiations with top providers (Comcast, AT&T, Verizon, etc.)
  • Develop and implement effective negotiation strategies, identifying and documenting "patterns" to enhance our repeatable process
  • Deliver exceptional customer experiences, setting expectations, and exceeding service standards
  • Document customer interactions and negotiation journeys in our CRM
  • Collaborate with team members to share best practices and drive process improvements

Fast-Track to Team Supervisor:

  • Achieve exceptional performance metrics and demonstrate leadership potential within the first 6 months
  • Take on additional responsibilities, mentoring team members and contributing to team strategy
  • Collaborate with senior management to develop and implement team goals and objectives
  • Lead by example, driving a culture of excellence and customer-centricity

Requirements:

  • 2+ years of experience in customer-facing roles, preferably in sales or negotiation
  • Proven track record of success in a fast-paced, goal-driven environment
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to work in a dynamic team environment and adapt to changing priorities
  • Strong desire to lead and develop others, with a passion for customer experience

What We Offer:

  • Competitive salary and benefits package
  • Clear career progression and professional development opportunities
  • Collaborative, dynamic work environment
  • Recognition and rewards for outstanding performance
  • Professional development and leadership training

If you're ready to accelerate your career and make a meaningful impact, apply now to join our team!