Why Cast AI?

Cast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically.

Built originally for Kubernetes, Cast AI goes beyond cost and observability by delivering real-time, autonomous optimization across any cloud environment. The platform continuously analyzes workloads, rightsizes resources, and rebalances clusters without manual intervention, ensuring applications run faster, more reliably, and more efficiently.

Headquartered in Miami, Florida, Cast AI has employees in more than 32 countries worldwide and supports some of the world’s most innovative teams running their applications on all major cloud, hybrid, and on-premises environments. Over 2,100 companies already rely on Cast - from BMW and Akamai to Hugging Face and NielsenIQ.

What’s next? Backed by our $108M Series C, we’re doubling down on making APA the new standard for DevOps and MLOps, and everything in between.

A Glimpse into the Customer Success Team

Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider CAST AI organization, representing the customer's voice to CAST AI and the voice of CAST AI to the customer. The team ensures that our customers are successful in their use of our platform.

About the role

Technical Leadership: The technical account manager is the technical leader and trusted advisor for their assigned customers. Your customers should not hesitate to reach out to you as the first point of escalation, and you are responsible for orchestrating resources to achieve our team’s shared goal of customer delight.

Technical Customer Onboarding: You will lead the technical onboarding process for new customers, ensuring that all their clusters are connected to CAST AI in 90 days. This is a highly technical role; you will work closely with DevOps engineers and SREs. We are looking for candidates with a strong technical background who can easily convey complex technical concepts to a variety of audiences.

Renewals and Account Growth: Help drive the renewal and growth in partnership with the account team (Account Managers). We believe that a successful renewal and account growth is a natural outcome of delivering continuous proactive value through regular check-ins.

FinOps Business Reviews: You are responsible for continuously showcasing the value of CAST AI through monthly and quarterly business reviews. You will lead these discussions (remote and in-person) and highlight cost savings, automation, upcoming innovation and new products.

Technical Up-skilling: We take great pride in continuously improving our technical skills. All technical account managers at CAST AI are either CKAD/CKA holders. If you do not have a CKAD certification, it is mandatory to achieve the certification within 6 months of joining, sponsored by us.

Requirements:

• Located on the US East coast
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Foundational knowledge is crucial for understanding the complex technical aspects of our product
• Minimum of 2-3 years hands-on experience working with Kubernetes
• CKAD and/or CKA certification(s) is an immense advantage
• Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP
• Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs
• Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background

What’s in it for you?

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.
• Enjoy a flexible, remote-first global environment.
• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.