Enterprise Development Manager (EDM)

Join GoTu, a dynamic, growth-stage company that's revolutionizing the dental industry. Our cutting-edge on-demand web and mobile platform seamlessly connects licensed dental professionals with dental offices, meeting both temporary and full-time staffing needs. At GoTu, innovation meets meaningful relationships to empower practices and professionals alike.

We are looking for a driven and entrepreneurial Enterprise Development Manager (EDM) to own, grow, and expand a portfolio of strategic enterprise clients. Each client is a multi-layered organization with corporate leadership, regional executives, and individual office locations. Your mission is to deepen relationships across the organization, expand adoption, and grow revenue while proactively monitoring client health and driving full rollouts.

This role is perfect for someone who is hungry, resourceful, and thrives on building relationships that deliver measurable results.

Key Responsibilities

• Own of a portfolio of enterprise clients acting as the primary relationship manager and being accountable for portfolio growth.
• Consistent Growth and Retention: Demonstrate steady and measurable increases in usage and revenue across assigned DSOs, ensuring long-term success and fostering account development through continuous engagement and support.
• Deep Client Relationships: Establish trusted, long-lasting relationships with DSO managers and executives. Build rapport that positions you as a key point of contact for critical client decisions.
• Drive Client Rollouts: Execute our implementation process across clients to ensure smooth, organization wide adoption across all layers of the client organization.
• Proactive Communication: Anticipate potential issues and proactively address them before they escalate. Regularly follow up to ensure resolution and maintain transparent communication with clients and internal teams to align expectations.
• Meticulous Documentation: Keep CRM records up-to-date with detailed notes, accurate org charts, and well-maintained client histories, enabling seamless transitions between teams and effective account management even during periods of absence.
• Collaborative Reputation: Actively collaborate with internal teams (e.g., RAMs, marketing, and support) to drive innovation, solve problems, and develop cohesive strategies to serve clients better. Share insights that benefit the broader team and drive collective success.
• Strategic Thinking: Continuously identify new growth opportunities, including new offices or services, and strategically position these opportunities for client success. Actively contribute to the implementation of high-impact initiatives that align with GoTu’s long-term goals.

Key Competencies

• Ability to foster meaningful, trust-based relationships with senior stakeholders.
• Develop tailored solutions that align with client needs and long-term growth strategies.
• Analyze key performance metrics to inform strategy and decision-making.
• Deliver clear, impactful presentations and facilitate effective conversations with clients.
• Work cross-functionally with internal teams to deliver seamless client experiences.
• Proactively address challenges and identify creative solutions for clients.
• Maintain accurate and up-to-date account documentation in CRM systems.

Required Qualifications

• Bachelor’s degree in business, marketing, healthcare management, or a related field; or equivalent work experience.
• A minimum of 3-5 years of experience in enterprise account management, client engagement, or similar roles.
• Proven experience in enterprise account management, client engagement, or similar roles.
• Strong relationship-building skills with the ability to engage senior-level stakeholders.
• Exceptional communication and presentation skills.
• Ability to analyze data, identify trends, and develop actionable insights.
• Proficiency in CRM tools and documentation practices.
• Strong strategic and problem-solving abilities.

Preferred Qualifications

• Experience in the healthcare or dental industry.
• Familiarity with SaaS platforms and enterprise rollouts.
• Cross-functional collaboration experience.

GoTu Technology, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees