Technical Implementation Manager
Leverage is a B2B SaaS platform that provides automated Purchase Order Visibility to supply chain teams. We are seeking a highly motivated and experienced Technical Implementation Manager to join our team. As the Technical Implementation Manager, you will be responsible for ensuring that our clients have a seamless onboarding experience, and that they are able to fully utilize the Leverage platform to optimize their supply chain processes.
Lead technical implementation projects and provide hands-on guidance to clients and internal teams to ensure successful integration of Leverage platform
Develop and maintain project plans, timelines, and status updates, communicating progress to internal stakeholders and external clients
Work closely with cross-functional teams including Engineering, Product Management, Sales and Customer Success to deliver solutions that meet client requirements
Conduct training sessions and workshops with clients to ensure they are fully trained and equipped to utilize the Leverage platform to its fullest potential
Identify and manage risks and issues throughout the implementation process, working with relevant stakeholders to mitigate and resolve them in a timely manner
Continuously improve the implementation process by identifying opportunities for streamlining, automation, and standardization
5+ years of experience in a technical implementation or project management role
Demonstrated ability to lead and manage complex technical projects, preferably within the supply chain or logistics industry
Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
Strong analytical and problem-solving skills, with a proven ability to identify and resolve issues quickly and effectively
Strong experience with SaaS platforms, SQL, APIs, and integration methodologies
Strong organizational skills, with the ability to manage multiple projects simultaneously
Degree in Computer Science or a related field is preferred
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