Customer Success & Business Development Representative
Sales & Business Development, Customer Service · Full-time
Montevideo Department, Uruguay
Company Description
Marco is a financial technology company built to support companies operating between Mexico and the United States. At the core of its offering is a Global Multicurrency Account that enables businesses to receive payments, manage balances in MXN, USD, and EUR, convert currencies, make transfers, and centralize treasury operations in one place. When businesses require additional liquidity, Marco provides a revolving credit line connected to their operations, helping strengthen working capital without slowing growth. The platform is designed for companies with real cross-border activities that seek to simplify international treasury management, operate with greater control, and scale confidently.
About the Role
Marco is hiring a high-energy, early-career commercial operator to support customer success and partner-led growth. This is not a traditional call-center or pure SDR role. You will help the commercial team serve customers, keep partner opportunities moving, and create new conversations with LLC formation companies, tax advisors, and other strategic referral partners. The role is designed for someone who wants meaningful exposure to a fast-moving fintech commercial organization and a clear path toward a Business Development role.
Responsibilities
- Support the commercial team through customer onboarding and follow-up.
- Coordinate documentation, respond to straightforward customer requests, and keep internal processes moving.
- Join customer and partner calls, take clear notes, track next steps, and send follow-ups.
- Help prepare information and materials requested during onboarding or partner conversations.
- Research and build target lists of LLC formation companies, tax consultants, and other referral partners.
- Conduct outbound outreach through email, LinkedIn, phone, and WhatsApp.
- Book qualified meetings for commercial team members.
- Maintain accurate CRM/pipeline records and track activity, meetings booked, follow-ups, and outcomes.
- Help test and improve outreach workflows, including automation and AI-enabled prospecting tools.
What success looks like
- Reliable, responsive support that frees senior commercial teammates to focus on high-value work.
- Consistent outbound activity and a growing pipeline of partner meetings.
- Strong follow-through: every call has notes, owners, and next steps.
- Rapid learning about Marco’s customers, partner ecosystem, and commercial processes.
- Demonstrated potential to grow into a larger customer success, partnerships, or BD role.
What we’re looking for
- Recent graduate or early-career candidate based in Montevideo.
- Exceptional initiative, energy, and follow-through.
- Comfortable with repetitive outreach, fast iteration, and measurable goals.
- Strong written and spoken communication in English and Spanish.
- Highly organized; able to manage follow-ups and details without losing momentum.
- Curious, coachable, and eager to build a commercial career.
- Comfortable using tools such as Google Workspace, LinkedIn, CRM systems, and AI tools.
Nice to have
- Experience in sales, customer success, operations, recruiting, consulting, or a startup.
- Familiarity with fintech, cross-border payments, trade, or US company formation.
- Existing university, professional, or entrepreneurial network in Uruguay.
Compensation and growth
- Competitive compensation, with performance-based incentives tied to commercial outcomes.
- Direct exposure to Marco’s leadership and commercial team.
- Clear development path toward customer success, partnerships, or business development responsibilities.