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Flexible Customer Service Agent



Customer Service
Posted on Thursday, January 19, 2023


About the Role

ShyftOff is looking for experienced Customer Service Agents to join our community of flexible, independent contact center professionals. We're actively growing our community to support our partners' inbound and outbound customer interactions through phone, email, chat, and other channels as independent contractors.

The type of work we do
  • Handle inbound and outbound customer interactions through phone, email, chat, and other channels.

  • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.

  • Answer customer inquiries and access information from multiple sources using various computer programs.

We’re looking for someone who…
  • Has at least 6 months of call center and technical support experience.

  • Has excellent documentation and follow up skills.

  • Has strong computer skills and efficient typing skills.

  • Has the ability to use questioning and listening skills for effective telephone communication.

  • Has the ability to multi-task while building positive rapport with customers.

We have the following expectations…
  • You're an experience contact center pro - this isn't your first rodeo

  • You have a passion for customer service and find joy in creating positive experiences for your customers

  • You'll bring your own computer, monitors, headset, a hardwired internet connection, etc. to meet our device and workspace requirements

  • You fully understand that this is a flexible, independent contractor 1099 job

  • You understand that ShyftOff's partners' volume fluctuates, so there might not always be available work that fits your schedule!


Hourly Pay: $16.50 - $20.00

MinimumPrimary Hours: 8AM - Midnight Eastern

Campaign Dates: January through April 2023

Training Start: Now through March 2023

Primary Days: 7 Days per Week

Pay Frequency: Weekly

About Onboarding

To apply, fill out the form below.

After that, if you pass our initial screening, we will invite you to a background check and an a video interview process. Our background check provider is Certn - they are a trusted 3rd party who will protect your personal information.

If you're approved to join our community, you'll sign some paperwork and then get access to our portal!

In the portal, you'll have the opportunity to pick active campaigns to become certified for and work on!

Why you should join ShyftOff

At ShyftOff, we're revolutionizing what it's like to work at a contact center.

We believe contact centers can be a wonderful place to work, and the best customer experiences start with happy agents! We offer contact center agents the freedom to choose their own schedule and work with a variety of partners. Agents have access to a range of campaigns across industries, complete schedule control, and the ability to earn top contact center pay.

ShyftOff is the perfect way to earn supplemental income or gain flexibility.