United States · Delaware City, DE, USA
ybot, the agent simulator Reduce your call center volumes by up to 90% by simulating the exact way your agents personalize support and manipulate your systems. ybot is a new paradigm in service automation, supercharging your IVR and ERP or CRM with a powerful interaction engine that simulates the kind of personalized service your call center agents provide over the phone. Core Features: * Integrates with most Cloud IVR, ERP and CRM systems * Deflects callers to self-solve their problems * Can scale to handle millions of calls * Supports 6,000+ languages * Optimized for accessibility Benefits: * Up to 100% improved customer experience * Up to 99% reduction of call wait times * Up to 97% reduction of case handling costs * Up to 91% reduction for non-user call wait times * Up to 75% improved agent job satisfaction * 0% dependency on internal technical competency
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